Cobalt Telephone Technologies, parent company of cashless parking service, RingGo, today (15 Sep) announces the launch of RingGo dispensations, its latest service designed to remove unnecessary paperwork and procedures from local authority parking departments. The solution offers a quick and easy way to manage vehicles needing to park on a waiting restriction or in permitted parking bays – such as builders, traders, removal firms, film crews, special events and weddings.
The new service provides online management of all aspects of the end-to-end dispensations process, including customer application, permission granting, electronic payment and enforcement. Local authorities can select the whole package, or choose from different elements, depending on their need.
With all details captured, stored and managed online, customers no longer need to visit or contact the local authority to obtain permission, thereby saving Council resources that would normally deal with these requests. The audit trail provided by RingGo dispensations offers benefits over paper-based solutions, and the service substantially reduces potential for fraud, by removing the need for ‘pieces of paper’ in the windscreen.
Joanna Miller, Cobalt Telephone Technologies’ Technical Director, explains the rationale behind the new service. “Cobalt is in the business of making things easier for local authority parking departments, so when we saw how labour-intensive and paper-based dispensations are, we immediately thought we could help.
“Capturing and processing information online is an obvious improvement over managing, storing and checking pieces of paper, both in terms of staff administration and from the customer point of view. With the new RingGo service, extending a dispensation is a much more straightforward process, too.
“Councils also benefit from being able to offer Cobalt’s secure online and over the phone, credit or debit card payments for dispensations, rather than requiring customers to pay face-to-face or by post. This streamlines the service and avoids yet more administration for the Council, as they collect and process payments made by cash or cheque.”
The scheme was worked up with officers from Richmond Council who implemented the electronic solution on 1 September 2010 on the withdrawal of the paper based system previously used. Enforcement of the service is carried out as a simple extension of the Council’s RingGo cashless parking solution.
Cllr Clare Head, Cabinet Member for Traffic on Richmond Council, said:
“The new online system is another step the Council is taking to introduce fairer and more convenient parking services for residents and visitors to the borough. Anyone requiring parking dispensations can now apply online or by phone, from the comfort of their own home, rather than having to travel to our one designated site in Twickenham. This will save people time, as well as cutting down on the amount of administrative work our officers have to deal with.
“As a Council it is crucial that we identify more innovative ways to provide services, so we are pleased that the new dispensation process is now up and running.”